Quality Customer Service
All clients have access to office personnel 24 hours a day 7 days a week. Even when the office is closed, a knowledgeable member of client services is available to assist you. We know life doesn’t always wait for normal business hours to decide to throw things your way, so we want to make sure you have access to a great quality caregiver whenever you need it.
Each client who receives in home assistance from a caregiver referred by VIP America also has access to a client services coordinator around the clock. The coordinator is responsible to assist the client with selecting a caregiver from our registry pool based the client’s specific requests for care and schedule.
In addition to the attention a client receives from their coordinator, a client liaison is also available to assist them should it be needed. The client may request a visit to discuss any changes or concerns. The client liaison can help facilitate introducing a new caregiver or communication with existing caregivers, case managers and family members.